Oven Ready

Customer: I want to return this frozen turkey. I was told it was ready to cook.  

Me: You don’t have to do anything. It is ready to cook.  

Customer: I took it out of the freezer and put it in the oven. It came out like this.  

Me: Well, you have to thaw it.  

Customer: That’s not oven ready. 

(I look at the turkey. It’s covered in partially burned paper and melted netting. ) 

Me: Um....you have to take it out of the packaging before you cook it.  

Customer: That’s not oven ready.