Teachable moment

(A woman comes back with the store manager.)

Customer: You sold me underweight lobsters!

Me: I’m sorry?

Customer: The ad said these lobsters would be 1.25-1.33lbs.

Me: How much were those?

Customer: 1.20lbs! These are underweight.

Manager: I’m sorry ma’am. If you want, I can give you that roast you have for free to make up for it.

Customer: I don’t want anything free. I want this to be a teaching moment so they don’t sell me any underweight lobsters again!