Sorry i had what you wanted?

Customer: You took an order for me for a Turkey for Christmas. It wasn’t waiting for me when I came to pick it up.

Me: Oh my god, I’m so sorry. So you didn’t get a turkey?!

Customer: No. I got one. He (pointing to my coworker) had to get one out of the case.

Me: So you got a Turkey? Was it the right size?

Customer: No, I got one. But you didn’t have it waiting on me.

Me: I’m sorry, ma’am. I just take the order, I didn’t fill any this year. (I’m struggling, trying to figure out how to apologize for her “getting a turkey.” )

Coworker: Ma’am. It wasn’t forgotten. I found it right after you left, I just couldn’t find it in the moment.

The customer grumbles and walks away.